Company: FlySAFair
Location:b South Africa
Closing Date: 25 September 2026
FlySafair has opened applications for 7 permanent Contact Centre Agent positions based at their Head Office in Johannesburg. With a closing date of September 25, 2026, this opportunity is ideal for customer service professionals with recent call centre experience looking to work in the aviation industry.
Candidates applying for the Contact Centre Agent position will be responsible for resolving high-volume customer inquiries, managing booking requests, and delivering exceptional customer service. The role features market-related remuneration and offers full-time placement within FlySafair’s Sales & Distribution department.
If you meet the entry requirements—including a Grade 12 qualification and at least one year of recent call centre experience—you can submit your application directly through FlySafair’s official online career portal before the September deadline.
Company Overview
Safair Operations, trading as FlySafair, is a South African aviation company operating domestic and regional flights. The successful applicant will work from the airline’s Head Office base in Johannesburg under the direct supervision of the Contact Centre Team Leader.
Job Overview
- Job Title: Contact Centre Agent
- Company: FlySafair (Safair Operations)
- Location: Head Office, Johannesburg (JHB)
- Job Reference Number: C02_0052
- Department / Unit: Sales & Distribution / Aviation
- Employment Type: Permanent
- Positions Available: 7
- Application Deadline: 25 September 2026
- Salary Band: Market Related
Job Purpose / Role Summary
The Contact Centre Agent acts as the primary point of contact for FlySafair customers. The core objective of this role is to handle and resolve high-volume customer queries, process bookings, provide precise service information, and maintain high standards of service delivery following company scripts and guidelines.
Key Responsibilities
- Handle and resolve customer complaints, requests, and queries regarding bookings, delays, cancellations, lost property, and system issues.
- Follow clear scripts, instructions, and guidelines to inform, investigate, resolve, and process high-volume customer inquiries as the primary contact point.
- Process forms, orders, and applications requested by customers.
- Provide customers with comprehensive FlySafair service and product information.
- Explain operational processes to customers and guide them accordingly.
- Follow up with customers when necessary to ensure all reported issues are fully resolved.
- Identify customer needs, clarify information, research or investigate issues, and offer effective solutions or alternatives.
- Escalate problematic queries to the appropriate management level for prompt resolution.
- Capture detailed records of comments, inquiries, complaints, and resolution actions in line with Standard Operating Procedures (SOPs), updating existing records.
- Interact with customers via approved communication channels in a helpful, positive, and professional manner.
- Strive to exceed customer expectations and seize upselling opportunities when appropriate.
- Maintain strict customer confidentiality and continuously build knowledge of company products and services.
Minimum Requirements
- Grade 12 or equivalent qualification (Essential).
- Minimum of 1 year of call centre experience gained within the last 3 years in a medium-sized organisation (Essential).
- Clear criminal record and clear credit record (Essential).
- Willingness and availability to work shifts, weekends, public holidays, and flexible hours (Essential).
- Willingness to work longer than normal office hours as operational demands require (Essential).
Preferred Skills / Personal Attributes
- High degree of patience and assertiveness.
- Trustworthy, professional, and reliable conduct.
- Customer-focused and service-orientated mindset.
- Strong team orientation and goal-driven focus.
- Adaptability and flexibility in a dynamic environment.
- Immaculate timekeeping.
Salary & Benefits
FlySafair states that the Contact Centre Agent salary in Johannesburg for 2026 is Market Related. Additional benefits or compensation details beyond the market-related designation are Not specified by employer.
Location & Work Arrangement
This position is based at FlySafair’s Head Office in Johannesburg (JHB). The role requires working shifts, weekends, public holidays, and flexible hours beyond regular office schedules. Remote or work-from-home options are Not specified by employer.
Application Process
- Review the full requirements and qualifications to confirm your eligibility.
- Access the official FlySafair online recruitment channel (do not attempt to send email applications, as email applications will not be accepted).
- Locate Job Reference Number C02_0052 and select the “Apply” option.
- Complete the required personal, educational, and employment history fields.
- Submit your completed application via the official portal before the closing date.
Required Documents
- Complete list of required attachment documents (such as CV, ID, or matric certificate copies) is Not specified by employer. However, applicants must possess a Grade 12 certificate and verifiable call centre work history.
Important Notes & Deadlines
The deadline to apply for this vacancy is 25 September 2026.
Please take note of the following official application conditions:
- Email applications will not be accepted under any circumstances.
- Preference will be given to candidates belonging to under-represented designated groups in alignment with employment policy.
- If you do not receive feedback within two (2) weeks from the closing date, please consider your application as unsuccessful.
- FlySafair reserves the right not to proceed with filling this vacancy or to appoint candidates based on operational requirements.
Frequently Asked Questions (FAQs)
What is the deadline to submit an application for this vacancy?
The closing date for the Contact Centre Agent position is 25 September 2026.
What is the Contact Centre Agent salary at FlySafair in Johannesburg for 2026?
The job posting lists the salary as “Market Related”. Specific numerical figures or pay brackets are Not specified by employer.
How do I apply for the Contact Centre Agent role at FlySafair?
You must apply online through FlySafair’s official job recruitment portal using reference number C02_0052. Email applications will not be processed or accepted.
Are there entry-level options or no-experience positions available?
No. The role strictly requires a minimum of 1 year of call centre experience gained within the last 3 years in a medium-sized organization, alongside a Grade 12 qualification.
Is this a remote or work-from-home position?
Remote arrangements are Not specified by employer. The job advertisement specifies that the role is based at FlySafair’s Head Office in Johannesburg and requires working shifts, weekends, and flexible hours.
What are the background check requirements for FlySafair careers in 2026?
Applicants must have a clean criminal record and a clear credit record to be eligible for appointment.
How long does FlySafair take to respond to applicants?
If you have not received feedback within two weeks after the September 25, 2026 closing date, your application should be considered unsuccessful.
Conclusion
Meeting the FlySafair Contact Centre Agent requirements in Johannesburg for 2026 provides a direct pathway into aviation sales and customer operations. Ensure your application is submitted via the official portal before the September 25 deadline.
To explore similar career options, browse our updated aviation job feeds, view open customer service roles in Gauteng, or check out our guide on how to apply for FlySafair careers this year.